Refund Policy

Eligible for Refund

• Gift card code does not work and cannot be redeemed
• Duplicate charge for the same order
• Wrong gift card value delivered (different from order)
• Technical error preventing code delivery

Not Eligible for Refund

• Gift card has already been redeemed
• Change of mind after purchase
• Incorrect platform selected by customer
• Request made more than 7 days after purchase
• Account suspended due to policy violations

Refund Process

1. Submit Request: Contact our support team with your order ID and reason for refund.
2. Verification: We will verify the issue within 24-48 hours.
3. Resolution: If approved, refunds are processed within 5-7 business days.
4. Refund Method: Refunds are issued to the original payment method.

Cryptocurrency Payments

For purchases made with cryptocurrency:

• Refunds will be processed in USDT at the current market rate
• Network fees are non-refundable
• You must provide a valid wallet address for the refund

Replacement Policy

In some cases, we may offer a replacement gift card instead of a refund. This applies when:

• The original code was invalid or already used
• There was a system error during code generation
• The customer prefers a replacement over a refund