Frequently Asked Questions

Simply click the 'Get Started' button, enter your email and create a password. You'll receive a verification email - click the link to activate your account. Then select your country and you're ready to start shopping!

We support users from over 180 countries worldwide. During registration, you'll select your country which determines your local currency for pricing. Some restrictions may apply based on local regulations.

For most purchases, email verification is sufficient. However, for larger transactions or certain payment methods, additional verification may be required to comply with regulations and prevent fraud.

We accept credit/debit cards (Visa, Mastercard, American Express) through Stripe, and various cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT (TRC-20, ERC-20, BEP-20), BNB, and Solana.

Absolutely! All card payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card details on our servers. Your payment information is encrypted end-to-end.

Confirmation times vary by network: Bitcoin typically takes 10-30 minutes (3 confirmations), Ethereum 2-5 minutes (12 confirmations), and USDT on TRC-20 is usually the fastest at 1-3 minutes (20 confirmations).

If you send less than the required amount, you can send the remaining balance to complete the order. If you send more, the excess will be credited to your account wallet. Contact support if you need assistance.

Our special promotion means you pay only $0.80 for every $1 of gift card value. For example, a $100 Binance gift card costs you only $80. This discount applies to all gift cards on our platform!

After purchase, you'll receive the gift card code via email. Log into your exchange account (e.g., Binance), navigate to the Gift Card section, enter your code, and the funds will be credited to your account instantly.

Gift card validity varies by exchange. Most exchange gift cards are valid for 1-2 years from the date of issue. We recommend redeeming your gift cards promptly to avoid any issues.

Yes! Gift cards are perfect for gifting. After purchase, you can forward the email with the code to anyone you'd like. The recipient can then redeem it on their own exchange account.

We support major exchanges including Binance, Bybit, Gate.io, Crypto.com, KuCoin, OKX, Huobi, Bitget, and more. Check our Gift Cards page for the full list of available platforms.

For card payments, gift cards are delivered instantly via email after payment confirmation. For crypto payments, delivery occurs after the required network confirmations (typically 1-30 minutes depending on the network).

First, check your spam/junk folder. If it's not there, log into your dashboard and check your order history - codes are also available there. If you still can't find it, contact our support team immediately.

Orders cannot be cancelled once payment is confirmed, as gift cards are generated and delivered instantly. If you have issues with your order, please contact our support team for assistance.

We use industry-standard security measures including encrypted connections (SSL/TLS), secure password hashing, and optional two-factor authentication. We also monitor for suspicious activity and never share your data with third parties.

Immediately change your password and contact our support team. We'll help secure your account and investigate any unauthorized transactions. Enable 2FA for additional protection.

You can reach us via email at support@swapra.com, through our live chat (available 24/7), or via our Telegram support channel. We typically respond within 1-2 hours during business hours.

Due to the digital nature of gift cards, we generally cannot offer refunds once a code has been delivered. However, if you receive an invalid code or experience technical issues, we'll replace it or issue a refund.